Green Web Hosting Includes:
Click to install apps
Tier-1 data centers
Server Side Optimization
Cheerful and friendly staff
We have a rotating 8 hour system, so customers are always greeted by happy and considerate staff and issues are resolved quickly. There are 3 such shifts per day, so that team members remain alert and energetic on all support channels. Compare this to other hosts, which require staff members to work 12 hour shifts and meet strict quotas to ensure no more than 5 minutes spent on each ticket. Our staff, on the other hand, is encouraged to thoroughly read the inquiry, spend time with the client, and follow up to the clients’ satisfaction.
One Hour Response Guarantee
All Customers get a Human response within 1 hour of the opened help desk ticket. This is not an automatic responder, but a support personnel who looks into the matter immediately.
Independently certified support staff
Independently certified quality and security staff that lives up to the high standards set by ISO 9001:2008 for quality of support, and ISO 27001:2013 for the security of its customer data. This is not our word – It is certified by independent auditors from British Standards Institution and Intertek.
A specialized quality assurance team monitors and provides feedback on each minute aspect of how support is delivered. Customer experience is continually improved to make our quality unmatched in the industry.
Strongest security in hosting support
We understand the amount of trust you place on us. This is why we implement the strictest security standard for hosting support – ISO 27001. With ISO 27001 certification, we are light years ahead of even SAS 70 audited companies who claim high security in their operations.
Our support teams include only computer science engineers proficient in operating systems and networks. No high-school kids on staff. We employ a group of support technicians who are professional and who have been in the web hosting industry for over a decade.