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Web Success Series #4

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Website Navigation Tips

Green Web Hosting -  Web Success Series: #4 Web Site Navigation

Tips from your Website Hosting Provider

Green Host It recognizes that our success depends on your success so, as part of our core corporate culture, we provide all the tools you need to build, launch and manage a successful web-based business – including the information you need to do it RIGHT!

So welcome to the fourth  in our series of “how-to” articles on topics related to web success. We’ll keep it simple, eliminate the techno-babble and provide, not only the tools, but the know-how to achieve web success.

Your success is our success.

#4 What Is A Web Site Navigation?

Simple. It’s how site visitors get from here to there on your web site.

Web site navigation includes:

  • a main navigation menu, usually at the top of the page
  • a menu column (usually on the right or left side of the page)
  • dropdown and fly-out menus (that appear when the visitor clicks on a navigation tab)
  • embedded text links (usually in blue text)
  • links from one web site page to another

There are lots of ways for people to navigate a web site and most of us have become familiar with the conventions used by web site designers. However, if your site’s navigation is confusing or ambiguous, site visitors aren’t going to show a lot of patience. They bounce to the next site and you just lost a sale.

A clear, simple, straightforward navigation that anyone can understand keeps visitors exploring your web site. It also keeps them on site longer – long enough to perform the most desired action – like place an order or pick up the telephone and call you.

Site navigation requires a little intuition. Where do you think a visitor will go? What words should you use on your navigation bar? What happens if the visitor ends up on the wrong page? When designing site navigation, think like a site visitor thinks.

When testing the site before launch, intentionally make mistakes because at least some site visitors will make the same mistakes.

Then, use a little common sense to design web site navigation that actually delivers the visitors to the exact pages they’re looking for.

1. Create a navigation bar.

This is the most common, and therefore, most familiar form of navigation – a bar or row of links that take visitors to the information they’re looking for – from the “About Us” page to a specific page of products.

The navigation bar should always appear in the same place on every page of the site. It’s what visitors expect.

2. Choose navigation tab labels carefully.

If you have an “About Us” page link as part of your navigation bar, any visitor who clicks on that link is expecting some information about you or the company. If, instead, they see another long-form sales letter, they won’t be happy. In fact, they might be a little confused since they thought they were going to learn something about the company, services, products and principals, NOT more sales copy.

Another consideration: if you saw a navigation tab that labeled “SIPs” would you click on it? Well, unless you knew that SIPs are Structured Insulated Panels used in home construction, probably not.

Don’t assume that the individual visiting your site understands the terms and jargon of your industry. Your visitor may be the CFO who wouldn’t know an SIP if it fell in her lap. Keep labeling simple so that ANYONE can understand it.

3. Don’t overload the navigation bar.

If your site employs dozens of zones requiring dozens of links, use a column approach to navigation. Give up one-quarter of each page to create a list of links. This eliminates the need to stuff a bunch of tabs on a bar at the top of the page.

4. Use mouse-overs.

Mouse-overs change the color of a tab when the visitor rolls the mouse cursor over the link. This tells the visitor that the link is active and, to access that particular page, just click.

In general, guide the visitor every step of the way with visual cues like mouse-overs to help them on their journey through your web site.

5. Use embedded text links.

The objective of a well-optimized site is to pull site visitors deeper and deeper into the site. Visitors who stop by the home page and click off are called bounces.  They don’t buy anything and they never perform the most desired action.

Embedded text links are usually displayed in blue text and they signal the site visitor that, by clicking on that link, they’ll be taken to another page – another page with more information about that blue text.

Embedded text links provide links in “context,” that is, the site visitor reads the site text and, in context, comes across a link that will (hopefully) provide more information about the topic of the link.

6. Avoid dead-ends or you’re dead.

Always give site visitors the means to get back to the beginning – to the home page, in case they want to start over a search. The worst mistake you can make is to send a visitor down a dead-end link – a link that requires the user to click the back button on his browser.

First, a lot of web surfers don’t even know there IS a back button on their browsers. The popular browser, Firefox, requires users to manually install a back button, so never assume that a visitor can always back out of a dead end link.

Second, there are millions of web users who don’t even know what a browser is. So, if they use Internet Explorer, Google’s Chrome, Firefox or some other browser, they won’t understand how to set preferences so all browser functions remain in default mode.

7. Never provide a web site navigation link that takes visitors off your web site.

You see this all the time. One web site that sells a book actually sends visitors to Amazon to place a book order. Well, for all you know, site visitors may never come back to your web site. They may spend an hour browsing the Amazon site.

Make sure your site provides ALL of the information and tools required to perform the most desired action on the web site itself. It takes a lot of time, effort and money to get a visitor to land on your site. Why in the world would you ever send them to another site knowing they may never return – or only return by hitting the back button on their browsers? (See #6)

8. Keep all navigation consistent throughout the site.

If you use a navigation bar on the home page, make sure you use the same navigation bar on every page. Same with a menu column. Keep labels the same and placement of the navigation tool in the same place so visitors don’t have to look for the link that takes them where they want to go.

9. Keep it really simple.

One web site (that shall remain nameless) offers 19 different links off the home page. It looks like a circus carnival!

Again, your objective is to pull visitors deeper in to the site so keep the navigation simple. Use dropdown and fly-out menus to enable visitors to access specific pages of your site, pulling them deeper into the site.

10. Create a site map.

This saves times and eliminates navigation issues.

A site map shows how different web pages are connected. An important content page may be accessible through several different links. That’s okay if the information is critical to the visitor. You WANT visitors to find that information.

Draw a diagram of the different pages of your intended web site. Then add the connectors showing how visitors will get from here to there.

It’s a lot easier to discover and fix a dead end link at this stage then after the site has been built.

If you’re building your own web site, all you’ve done is waste some time. But, if you’re paying to have that web site built and optimized, a fix like that is going to mean extra out-of-pocket expense – something you can’t afford with a start-up.

Finally, one bonus tip that applies to site navigation, site text and everything else about web site design: it’s better to be clear than clever. Think about that.

You may have a very clever label for a navigation tab – an industry-insider pun, for example. Well, those who work within the industry may get a chuckle at how clever you are but the rest of your site visitors won’t get the joke and may, in fact, be confused.

Your web site navigation should be simple, straightforward and 100% functional. Labels should be clearly understood by any site visitor. Assume no knowledge on the part of the people who visit your on-line business site.

They may not have any knowledge of your business.

 

Web Success Series #3 - Search Engines Simplified

Posted in Web Success

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Web Success - SEO

Web Success Series #3 Search Engines Simplified

Tips from your Website Hosting Provider

Green Host It, a leading provider of green web hosting recognizes that our success depends on your success so, as part of our core corporate culture, we provide all the tools you need to build, launch and manage a successful web-based business – including the information you need to do it RIGHT!

So welcome to the third  in a series of “how-to” articles on topics related to web success. We’ll keep it simple, eliminate the techno-babble and provide, not only the tools, but the know-how to achieve web success.

Your success is our success.

#3 What Is A Search Engine?

You know them, you love them, you use them every day. Search engines: Google, Yahoo, Ask, Bing, or if you’re in China, Baidu. Search engines are the address books of the world wide web.

Exactly how they work is TOP SECRET: EYES ONLY kind of stuff. Search engines use top secret mathematical formulas, called algorithms, to assess (1) what the site is about and (2) whether it’s a site worthy of recommending to its users. You see, links on search engine results pages, or SERPs, are listed in order of relevance according to the search engine algorithm and the search term entered by the user.
So when a search engine user types in “bicycles” as a search word, the most relevant site appears first. The objective of search engine optimization (SEO) is to improve your rank among search engines so your site appears on the first page of Google SERPs when people type in your keywords – the words you choose to describe your site to search engines.

Search engines, like Yahoo and Google, use small snippets of code (using that top secret algorithm) to crawl or spider your web site. As these bots spider your web site, they gobble up letter strings – sequences of letters that repeat – like the word “bicycles.” These keywords tell a search engine bot that this is some kind of web site related to bicycles.
This information becomes part of the search engine index – the collection of information a search engine has on some of the 125 million web sites currently occupying web-based real estate.

There’s a whole combination of science and art called search engine optimization or SEO. SEO makes it easier for search engine bots, or “spiders,” to index your web site the first time through and to note that your web site changes frequently. Spiders like sites that change often and it recommends these sites to search engine users by ranking web sites that post new content higher because there’s a reason for visitors to see the site again: there’s new content.

Positive and Negative Search Engine Factors

Who knows?

Google isn’t going to reveal its positive and negative ranking factors because every site owner and site designer would use those elements in the construction of their web sites. It’s a secret!

Each year, SEOmoz (the blog for SEO professionals) conducts a survey of what the pros consider positive and negative search engine ranking factors. There’s almost no consensus. However, by simple observation, anyone can see the kinds of things search engine bots look for beside new content.

Here’s a quick list of tips to make it easier for search engine bots to learn all about you – and quickly.

1. Bots never see the presentation layer.

SE bots only see the HTML code used to build web sites. So all of your search engine optimization takes place in the code used to create your web site.

2. The positioning of keywords counts.

Again, keywords are words that repeat themselves many times. Bots use these letter strings to determine what your web site is about. However, where you place keywords matters as much as the keywords themselves.

Place keywords in strong text. Strong text includes:

  • headlines
  • sub-heads
  • bolded text
  • underlined text
  • italics
  • anchor text

3. Place keywords in anchor text.

Anchor text is nothing more than an embedded link to another page of your web site. Search engine bots follow these links so it’s one of the best ways to insure that all of your web pages are indexed within the search engine.

4. Avoid keyword stuffing.

Keyword bicycle stuffing bicycle occurs when the bicycle web site owner places bicycle important keywords bicycle equipment throughout the bicycle text.

Bots are programmed to detect keyword stuffing. No one knows for sure the exact percentage of keywords that turns stuffing into a negative ranking factor. Most search engine optimizers (SEOs) believe that if you stay below 3% throughout the site you’re okay. However, there are some SEOs who believe that a 5% ratio of text to keywords is acceptable.

Almost all web workers believe that placement of keywords is just as important as keyword density. Recommendation? Keep keyword density below three percent to be on the safe side.

5. Don’t assume all visitors come through the front door.

The front door of a web site is called the home page – a very valuable piece of digital real estate.

Many visitors WILL come to your site through the home page depending on the keywords they enter into the search engine search box. However, if a search engine user types in “bicycle parts,” s/he may end up on the parts section of your bicycle web site. These interior pages are called landing pages and each should be optimized for the information or products it contains.

In other words, bicycle parts appears more frequently than bicycles on the parts pages of your bicycle web site.

6. Keep your site fresh.

Add new content regularly. Search engines like new content. It gives them a reason to recommend your web site so, naturally, your web site appears higher up in the SERPs when there’s new content added daily or even weekly.

Static sites tend to slip in rank, though that’s not always the case. You (or your programmer) can “tell” search engines how often to spider your site. When new content is detected, you score points so keep it fresh with a blog or good, informational articles. Bots notice. People, too.

7. Bots can’t see pictures.

Bots are dumber than a box of hammers.

Search engine bots can’t crawl pictures, graphics or anything that has a graphics extension after the file name like jpg or gif. The fact is, search engine bots can only read text. However, you or your programmer can use HTML <alt> tags to “tell” a spider what’s in the picture or the graphic.

In terms of site design, avoid placing essential text in a graphic or in a picture. Bots won’t be able to read it.

8. Create links.

If a number of other web site owners link in to your site, it indicates to bots that you maintain a quality site. Non-reciprocal, in-bound links (one-way links from a web site in to your site) indicate that your site is highly esteemed even among competitors and colleagues trying to reach the same demographic.

The more inbound links you have, the higher your authority and, therefore, the higher your rank on SERPs.

9. Add <title> tags to your web site pages.

Or have your programmer do it.

Title tags tell bots what information is contained on each specific page of your web site. For example, if I type in bicycles as my search term, the search engine is likely to display a page from on-line behemoth, Amazon, because Amazon sells books on bicycles. And the Amazon pages that display information on bicycles have title tags attached to tell bots that there’s bicycle information over here.

Adding title tags creates numerous doorways in to your web site. Again, not every site visitor will land on the home page. Some will land on interior landing pages thanks to title tags.

10. SEO never ends.

Some site owners optimize their web sites before they launch (go live) and never re-optimize.

Search engine algorithms change all the time so what worked last week may not work this week. There’s a constant battle between search engine geeks whose job is to deliver the most relevant SERPs in order of value to the user, and site owners, SEOs and others trying to improve their SERPs rank any way they can.

Let’s face it. If your web site shows up on page 122 of Google SERPs, you might as well hang out the “Gone Fishin’” sign because, think about it, when was the last time you drilled down to page 122 of SERPs? Never.

Your objective is to use keywords that appeal to both bots and eyeballs – the people who actually visit your web site.

It’s important to remember that bots never bought a thing. People do. So, your web site has to be optimized for search engines below the presentation layer (sometimes called the site skin) and the HTML code on the other side of the site skin – the part of your site that bots actually crawl.

In the days and weeks ahead, we’ll provide more information on search engine optimization to improve your web site ranking on SERPs. For the moment, keep these few things about keywords, search engines, search engine bots and search engine algorithms in mind.

Oh, and don’t forget. Bicycle.

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