Green Hosting. Green Website Hosting.

Support

Support

Our friendly Support Team is available to help you 24 hours a day, seven days a week.

The best way to reach our support staff is to submit a ticket.

Quick Links

Client area

Client Area

Support

Support Portal

Open a ticket

Submit a Ticket

Video Tutorials

Video Tutorials

FAQ

Knowledgebase

Knowledgebase

cPanel documentation

cPanel User Guide

WHM Reseller Guide


Department contacts

Department Contacts:

sales@greenhostit.com

support@greenhostit.com

billing@greenhostit.com

abuse@greenhostit.com


Fax

Fax Number:

(888) 280-9487

   

Telephone support

Telephone Numbers:

(512) 961-8289 - Local
(888) 494-6393 - Toll free

Note: Technical support is done online only.


Postal mail

Mailing Address:

Austin office
3267 Bee Caves Rd.
Suite 107-285
Austin, Texas 78746-6700

Dallas office
5706 E. Mockingbird Lane
Suite 115-270
Dallas, TX 75206

Common questions about Web Hosting

What is web hosting?

Web hosting (also known as shared web hosting or virtual hosting) is, in its simplest terms, space on our web servers for your website. Our web hosting plans allocate you a set amount of resources such as disk space, bandwidth, email accounts and hosted domains. The web space supplies the storage for your website files while the bandwidth is used each time someone visits your website. In addition to these basic features, GreenHostIt offers a lot of free, one-click software apps such as content management systems, blogging software, e-commerce, forums, and more.

We are the perfect choice whether you are looking for business, personal, or even Fortune 500 hosting.  Read more about what is web hosting here.

What sort of help is available?

We provide technical support and customer service 24x7. The video tutorials and cPanel user guide are excellent resources for tips and help.

Can I host any type of domain?

Yes, you may host any domain extension you like.

Do you provide domain name registration?

Yes, you can register your domain name with GreenHostIt and easily manage it from within your Client Area account.  And our web hosting plans come with one free domain.

Can you transfer my site from my current web host?

Yes - If your current host uses cPanel, we will transfer your account for you.

Can I host multiple domains/web sites on my account?

Yes, all of our web hosting plans allow for unlimited addon domains. This means yes, you can host multiple domains / websites under one account.  We also offer Reseller Hosting which allows you to host multiple websites, each with a unique login and cPanel control panel.

Should I pick a web host in the same country that I am in?

For most sites, it doesn't matter. As long as you choose a good host with good connections to Internet backbones, your site will be accessible from anywhere in the world. We host clients from North American, Europe, Asia, the Middle East, and many more locations.

I already have a domain name. Can it be moved to your hosting?

Sure. You can transfer the domain to GreenHostIt, or just point it to the nameservers for your new web hosting account here.

Can I run my own online shop? Do you provide shopping cart software?

Yes, you can. All of our web hosting plans are e-commerce compliant and we support 99% of the shopping carts on the market today. Also, we provide 1-Click installers for osCommerce, CubeCart, and ZenCart shopping carts direct from our control panel.

Common questions about Reseller Hosting

What is reseller hosting?

Reseller Hosting is the common name for multiple website hosting. Sometimes called reseller web hosting, web hosting reseller or multi-site hosting, it offers an easy way to host multiple websites for a single monthly fee. The term "reseller" comes from that it is easy to buy a reseller hosting plan from GreenHostIt that allows you to create your own range of hosting plans to sell to your own customers. We provide a number of tools to help you do this and create a professional image, including Personal Nameservers and more. Our reseller hosting is very popular with web designers and small businesses who want to sell hosting to their own clients without the cost and hassle of running their own web hosting infrastructure.

What are the key features offered?

We have many features for resellers. Some of the key features are:
  • cPanel / WebHostManager control panel and reseller platform
  • Personal Nameservers (ns1.yourdomain.com and ns2.yourdomain.com)
  • Fully white-label hosting infrastructure
  • 24x7x365 support
  • Dedicated IP Addresses
  • 30 day Money Back Guarantee

Should I choose Web Hosting or Reseller Hosting?

With GreenHostIt, you can host multiple websites with regular web hosting as well as reseller hosting. This is done using Addon Domains within the cPanel control panel. While this is fine for a few sites that are similar in nature, it does not provide you with the management tools that Reseller Web Hosting offers. WebHostManager (WHM) allows you to: create/ edit/ delete/ monitor/ upgrade/ downgrade all of the sub / resold accounts under your main reseller account with a very easy graphical interface. Reseller Hosting should be your choice if you intend to host many websites of a different nature or offer web hosting to your own customers.

Over a decade of website hosting experience

Decide with confidence

Web Hosting for Local, Regional and International Clients

Austin
3267 Bee Caves Rd.
Suite 107-285
Austin, Texas 78746-6700

Dallas
5706 E. Mockingbird Lane
Suite 115-270
Dallas, TX 75206