Guarantees & Policies
Unlimited Technical Support
All of our web hosting plans are backed by our experienced, professional, college-educated, US-based customer support.
99.9% Uptime Guarantee
We’re committed to providing you with the best web hosting available, and we offer a rock-solid 99.9% uptime guarantee.
Money Back Guarantee
We’re confident you’ll love our hosting. If you cancel within the appropriate time period, we will return your money, minus domain registration fees.
- 30-day money back guarantee – SSD Web Hosting & WordPress Hosting
- 14-day money back guarantee – VPS Hosting
- Note: Until you have cancelled your account in the client portal, your account will remain active.
- You may cancel your account anytime by accessing the clearly-marked “Cancel” link within your Client Account.
- New domains and domain renewals are Not eligible for the money back guarantee. The upstream registrar does not offer refunds to us for domain registration, therefore, we are not able to refund fees paid for domain name registration or renewal. For this reason, we ask that you check and double-check the spelling of your new domain name before finalizing your order.
- No refunds are provided after the first 30 days, and we do not provide pro-rata refunds for canceled accounts.
- Once your account is canceled, we will deactivate your site and account, and your files will be deleted.
- After the initial refund period expires, GreenHostIt.com will continue to charge you on a monthly or quarterly basis at the initial subscription rate unless you cancel your account via the clearly-marked “Cancel” link within your Client Account. This will happen on the same day of the subsequent month, quarter, or year that you initially joined.
- We will send notification on the day your account is charged to the email address you provide us.